Practical Information

Schedules

Your room will be prepared for your arrival at 5:00 pm and must be vacated by 11:00 am on the day of your departure to allow us to prepare it for the following guests. Please let us know if you expect to arrive after 8:00 pm.

Breakfasts

We serve breakfast between 8am and 10am. Please let us know in advance if you wish to have breakfast earlier, we will try to accommodate you.

Château Papounan is a non-smoker

For the comfort and health of all, smoking is not allowed in any of the rooms at Château Papounan. However, you may smoke in the garden. An ashtray is at your disposal. If you decide to smoke in any of the rooms, we will charge you 250€ for cleaning and disinfection.

We do not accept animals

Unfortunately, we cannot accommodate your pet dog, cat, guinea pig or raccoon. However, we can refer you to a boarding house for cats and dogs in a nearby village. We have selected it for our dogs when we travel and they cannot accompany us.

Payment of the balance

The balance is to be paid on arrival at Château Papounan. Meals and additional services not mentioned in the contract or the estimate will be paid at the end of the stay. We are equipped with a payment terminal and accept payment by card or cash.

Tourist tax

The Community of Communes Médoc Cœur de Presqu 'île has instituted a tourist tax of 0,80€ per person per night on its entire territory. This amount will be added to your bill and is intended to encourage tourist frequentation of the community or to expenses related to actions of protection and management of natural spaces for tourist purposes of our territory.

Deposit due at reservation

Stays are only guaranteed if a deposit of 30% of the total amount of the stay is received at the time of booking.

This deposit can be paid by:

  • Credit card when booking on our website

  • Paypal when booking on our website

  • Bank transfer within 5 days of reservation

  • Vacation vouchers or Connect Holiday vouchers

  • Bank check payable to " Château Papounan " which must be received within 10 days of your reservation

If the deposit is not received in time, the reservation will be automatically cancelled.

Cancellation or modification

In case of cancellation or modification before the beginning of the stay, if it occurs:

  • more than 30 days before the beginning of the stay, the deposit is fully refunded

  • up to 3 days before the date of arrival, 30% of the total amount of the stay will be retained

  • late (less than 3 days) or no-show, Château Papounan may require payment of the full balance of the stay that had been reserved.

The cancellation must be notified to us by letter or e-mail. We will confirm the change or cancellation by e-mail.

Any stay started is due in its totality except in case of force majeure.